At StreamlineYour.Work, we want you to feel confident in your purchase. This policy explains how refunds and returns are handled for both our digital products and custom services.
1. Digital Products
Our products include downloadable standard operating procedures (SOPs), templates, and related resources.
- If you accidentally purchase the same product more than once, contact us within 7 days, and we will review and issue a refund for duplicate purchases.
- Due to the digital nature of these items, all sales are final.
- Once a digital product has been purchased and delivered, we cannot offer refunds, exchanges, or cancellations.
- If you experience a technical issue (e.g., download failure or corrupted file), please contact us at support@streamlineyour.work and we will ensure you receive your product successfully.
2. Services
Custom services, including bookkeeping and SOP development, are governed by the separate contract agreement signed at the time of engagement. That contract will outline payment terms, cancellation policies, and any applicable refund arrangements.
3. Questions
If you have any questions about this Refund and Returns Policy, contact us at: support@streamlineyour.work