At StreamlineYour.work, we want you to feel completely confident in your purchase. Therefore, this policy outlines how we manage refunds and returns for both digital products and custom services. Although most of our products are final sale due to their digital nature, we always want our clients to understand exactly what to expect.

1. Refund and Returns Policy for Digital Products

Our digital products include downloadable standard operating procedures (SOPs), templates, and related bookkeeping resources. Because these are instantly accessible after purchase, we consider all sales final once we deliver the files.

However, we recognize that mistakes occasionally happen. If you accidentally purchase the same product more than once, please contact us within 7 days, and we will review your request. After confirming the duplicate purchase, we will issue a refund for one of the charges.

In addition, if you experience any technical issue, such as a download failure or corrupted file, please contact us at support@streamlineyour.work

2. Refund and Returns Policy for Services

We handle our professional services differently. A separate contract agreement governs each engagement, including bookkeeping support, SOP development, and process-improvement consulting. That agreement specifies payment terms, delivery timelines, and any applicable cancellation policies.

If you decide to end a service before completion, please review the terms outlined in your signed agreement. Because these projects involve time and labor, we follow the terms of the contract when issuing refunds. Nevertheless, we will always strive to reach a fair and reasonable resolution under this Refund and Returns Policy.

3. Questions

If you have any questions about this Refund and Returns Policy, please contact us at support@streamlineyour.work. We will respond as quickly as possible to personally address your concern and provide support.

For more details on the tools we support, such as QuickBooks Online, please see our Services page.